FAQs

Frequently Asked Questions

If you need assistance with a payday loan and can’t find the answer in our FAQ section, feel free to contact us for more information.

About Cash Bull

We are;

Government licensed in Alberta, operating under strict Consumer Protection Act guidelines to ensure your safety and privacy

During the application process, you’ll see our government license details. Our license number is also displayed in the page footer

Feel free to contact us, we’re happy to help you make an informed decision.

With many payday lenders online, always verify if a lender is licensed before applying, as required by the Consumer Protection Act

Cash Bull is an online payday loan provider and a direct lender. We do not send your information to other lenders.

Our license guarantees we operate under strict regulations, providing a fair and transparent service.

NO!

We understand customers may need help with life situations and some of these can be considered as sensitive, private or embarrassing. We do not need a reason whatsoever as to why you need the loan. 

If this isn’t the case and you are happy to provide us with a reason, it will greatly help us in knowing a little more about our customers in general and provide us with information on how we can improve our service in the future.

For the time being, we are able to provide loans in Alberta.

We will be available in other provinces soon and look forward to supporting more Canadians.

Rates, Charges & Service Costs

CASH BULL HAS THE LOWEST RATES IN THE CANADIAN PAYDAY INDUSTRY

COST OF BORROWING

$12 PER $100 BORROWED

LOWEST IN THE COUNTRY

The Cost of Borrowing is the cost amount you will pay for borrowing money.

Our cost is the lowest across Canada in the payday industry.

For each $100 you borrow, it will cost you $12.

Example:

If you take out a Pay Day loan for $500, your cost of Borrowing fee will be $60.00.

The total amount to re-pay, will be the Principal Amount of $500 plus the Cost of Borrowing Fee of $60.00.

500 + 60.00 =

Total repayable amount: $560.00.

As long as you re-pay your loan back, on time and for the amounts which are provided in your loan terms and conditions, there will be NO OTHER CHARGES.

If you do not pay back your loan as per the loan terms and conditions, there will be OTHER CHARGES.

OTHER CHARGES

These charges can include:

NON SUFFICIENT FUNDS:

$10

This means that when we debit your account for the loan installment amount, and when there is not enough money to cover payment, it will be a transaction that is considered, Non-sufficient Funds or NSF. When this happens, Cash Bull is also charged by our payment company!

$10 is the lowest fee charged in the Pay Day industry.

It is very important that you try your best to ensure that there are enough funds in your account to pay for the installment amount. Please also remember, in addition to the NSF charge from Cash Bull, you may also be charged by your bank company.

It is also valuable to know that a Pay Day company is allowed to only charge you 1 Non- sufficient fund fee, per loan agreement.

INTEREST:

When you have not completely paid back your loan within the agreed term in your Terms & Conditions contract, you will be charged interest on the Principal Loan Amount.

The interest charge will be 2.0% every month (un-compounded) Definition: Interest is only applied to the portion of the outstanding balance EXCLUDING any interest fee.

It is absolutely FREE, with 0 costs to apply for and receive a loan from Cash Bull.

It costs $0 to apply for a loan and $0 to receive a loan

When you pay back your loan, payments will be debited from your account in equal installments.

Payments, Credit Checks & General Loan Questions

Cash Bull has the lowest Cost of Borrowing Fee in the industry. We need to be stricter in terms of who we can lend to, resulting in us being able to pass savings on to the customer.

Our requirements are:

Canadian Resident

18+

Employed for at least 3 months with the same employer OR,

3 months of regular pay as being self employed

Have your own Canadian bank account

We also have restrictions, these are:

No instances of more than 2 Non Sufficient Fund events in the past 12 month

No lifetime bankruptcies or consolidations of 2 or more events or, are planning to in the next 12 months

In a current or open Pay day loan agreement with any other company

A payday loan is a short-term loan paid back in installments on the borrower’s PayDay.

In the province of Alberta, the loan term is between 42 and 62 days, and it is dependent on how often the borrower receives income.

The maximum loan amount for a PayDay loan in Canada is $1500.

There’s absolutely no need to visit our office when you can apply for a loan online at no extra cost! We will also be more than happy to guide you through the application process.

Since all of our loans are transferred online, there is absolutely no need to keep or disburse physical cash from our office.

The time it takes to receive your loan depends on different situations.

Loans sent to you via EFT and during business hours: Typically up to 30 mins at the longest!

Loans sent to you via Direct Deposit and/or outside standard business hours: Next business day.

Please do not have Passwords set up during any payments between you and Cash Bull as this will cause delays in the transfer of funds, or your account may be unnecessarily charged fees when it should not be!

If you have not received the funds within 48 hours, please notify us immediately, preferably by phone or live web chat support.

We understand things don’t always go as planned, and for most of our customers, using our service is for that very reason!

If you predict you will miss or cannot make a scheduled payment, please email us ASAP, and we will contact you to arrange an alternative solution.

We also need to remind you that missed payments can incur additional fees during your loan process, not just from us but also from your bank. Please do your best to ensure that funds are available in your account when your repayments are scheduled.

As soon as your loan agreement has been paid off in full, you can apply for another loan on the next business day.

Don’t forget that we have capped the number of loans a customer can take out per year. 

Please note that any events of non-sufficient funds during your previous loan will be used as part of the underwriting process for the following loan you apply for.

Cash Bull will only lend one loan to a customer at a time. We strongly stand on responsible lending and want to support and empower our customers in becoming financially responsible. We believe that a Pay Day loan is a powerful tool for solving an emergency quickly. However, Cash Bull does not believe that a Pay Day loan should be used as a regular financial source for day-to-day living.

We also restrict providing loans to those with no other current PayDay loans or who have received numerous loans in the most recent and previous 3 months. Customers who do are referred to in the loans industry as ‘Loan Stacking’. Our underwriting process will decline applicants doing this to preserve the opportunity to offer a Cost of Borrowing Fee, which is the lowest in the industry. 

To help you become financially stable and as proof of our belief, the maximum number of times a person can take out a loan from us in a year is 5. Without this cap, a customer may take up to 8 payday loans annually!

Here is the application process in a nut shell!

  • Register for an account and verify your e-mail address. Please use the one you have registered with your bank account for payments. Otherwise, there will be lengthy delays to receive your funds, in some cases, we may cancel the application altogether since it is a time sensitive process to comply with loan regulations.

 

  • Complete and submit an online application form for the underwriting team to make a decision.

 

  • When you have completed the forms with success, we will then pre-approve or decline your application.

 

  • Once approved, we will send you an electronic version of your Loan Terms and Conditions which you will need to electronically sign to agree with the contract.

 

  • We strongly encourage you to read the Terms and Conditions before signing as signing the agreement, confirms that you have understood and agree with all of the loan conditions.

 

  • When you have signed the contract and send it to us, we will quickly review it and approve the loan!

 

  • Once it has been approved, we will email and confirm that funds will be disbursed to your account.

 

You will be sent funds typically within 20-30 mins and your should receive the funds shortly after (however, this can depend on your method of fund transfer, bank, day and time of day.  Please review our How long will it take to get my loan? section).

ABSOLUTELY THERE IS!

We will happily help you with information, even before you start applying for a loan. When you visit our site, we already consider you as a customer!

We understand that there could be so many reasons why people need help. Not everyone is ‘tech savvy’, or is used to, Financial terms or terminology. You might need help from navigating the site and during the loan application process, to inquiring or questioning about the loan agreement, or even if you happen to experience some changes during your loan term. Life happens, we know that!

Cash Bull will be there to help you success during every step of the journey.

There are no sharks here, just Bulls!

Feel to contact us here; at any time

If you need a ‘step-by-step’ guide during the loan application process, please contact us to arrange a guide. We will need 2-3 business days notice to arrange and have someone be on a live call with you.

No, however, we may perform a Soft Credit check which provides us a limited amount of information to help in the underwriting process.

Soft credit inquiries have no impact on any credit score, and it will not be visible to any other lender i.e. Mortgage lender, Credit Issuer, Loan provider.

Our loans aren’t based on credit scores like other lenders. The underwriting process involves other eligibility requirements and use information you provide to help with the decision. As long as you meet the few requirements needed, you are most likely be successful in getting a loan from us.

Our business and loan application hours are available 24/7! You can apply anytime, regardless if it’s the weekend or on a general holiday. Please e-mail us at any time.

Our hours of live support is:

Monday to Friday (excluding Alberta/Federal holidays)

Open from 8:00 AM to 6:00 PM mst

Our loans aren’t based on credit scores like other lenders. The underwriting process involves other eligibility requirements and use information you provide to help with the decision. As long as you meet the few requirements needed, you are most likely be successful in getting a loan from us.

We understand things don’t always go as planned and for most of our customers, the reason for using our service is for that very reason!

If you predict you will miss or cannot make a scheduled payment, please contact us<link> ASAP by email and we will contact you to and arrange an alternative solution.

We also need to remind you that missed payments can incur additional fees during your loan process, not just from us, but also from your bank. Please do your best to ensure that funds are available in your account at the times your repayments are scheduled.

Note: A missed payment, which is typically due to a Non Sufficient Fee or, means there are not enough funds in your account to pay for the loan payment, is charged at $10 per event. You may also be charged an additional bank fee when this happens. Cash Bull has no involvement with bank fees and you need to contact your bank directly for more information.

Life happens! We understand this can happen and is certainly a difficult situation to deal with. Please contact us <link> ASAP when this happens.

All loans will still need to be settled and paid in full. We will absolutely work with you to help and arrange a solution that helps everyone and is in line with the terms and conditions of the loan agreement.

The time taken to receive your loan depends on different situations.

Loans sent to you via EFT and during business hours: Typically up to 30 mins at the longest!

Loans sent to you via Direct Deposit and/or outside standard business hours: Next business day.

Please do not have Passwords set up during any payments between you and Cash Bull as this will cause delays in the transfer or funds, or, your account may be unnecessarily charged fees when it should have!

If you have not received funds within 48 hours, please notify us immediately and preferably by phone or live web chat support located here <contact us page link>.

  • Direct Deposit into your bank account (Fastest)
  • Electronic Email Money Transfer (Fast)

Since we are an online based company, we are able to keep the Cost of Borrowing as low as possible and pass the savings on to you!

(There will not be any option to receive cash, pre paid cards, cheques or any other payment tender aside from those which are mentioned above. Please DO NOT contact us in request to receive funds by any other method).

  • All loan repayment installments will be automatically withdrawn from your account on the repayment date which is located in your Terms and Conditions agreement.

    Please ensure you have enough funds in order to pay for the repayment. If you do not, you will incur additional fees located here (<here> is a hyperlink that brings customers up to the what are the charges section).

    As part of our ethical stand on responsible lending, we will send you a reminder email and/or text, a reminder that in 2 business days, an installment payment is due. If you predict that you will not be able to pay on time, please contact us <contact us link>.

Cash Bull is able to loan you between $300 and $1500. This amount also depends on your net income and cannot be 50% of your Net pay.

For example, if your Net Pay (Net pay is the pay you receive in your account after all deductions)  is $1000, your maximum loan amount by law  is $500.

Name, Age, Address, Contact details, income and bank account information. As an online Canadian company, we need to comply with various Data Protection Acts to ensure privacy and protection for your information, as well as ours. Please review our Privacy Policy here <link>

No.

We do not offer any loans contingent or secured against any other good or service other than funds which are regularly received through the means of being employed or through self employment.

As soon as your loan agreement has been paid off in full, you are able to apply for another loan on the next business day.

Please note, any events of Non Sufficient Funds during your previous loan, will be used as part of the Under Writing process on the next loan you apply for.

Quick Payment Process

Fast Deposits with email money transfers Direct deposits in less than 24 hours.

No Any Prepayment Fees

No fees. No hidden charges. Free to apply. Free Cancellation (Terms apply).

Safe & Secure Process

Automated service on an encrypted site - your security matters!